Shipping Policy
Effective Date: 16th October, 2025
We ship bleeche worldwide. Whether you're ordering a one-of-one wearable art piece, or custom commission, you'll receive updates at every step.
1. Shipping Destinations
We ship worldwide. Shipping cost included in product price.
Customs: International buyers are responsible for any applicable customs fees or import taxes upon delivery.
2. Handling Times
Wearable Art: 3-7 business days processing. Each piece is hand-etched, neutralized, washed, and inspected before shipping.
Commissions: 3-6 weeks from concept approval to delivery. Timeline confirmed during commission process.
3. Estimated Delivery Times
Delivery times vary based on your location and the type of product ordered:
| Region | Wearable Art (Est.) |
|---|---|
| Australia | 5–10 business days |
| New Zealand | 7–14 business days |
| US & Canada | 10–20 business days |
| UK & Europe | 10–20 business days |
| Rest of World | 12–25 business days |
Please note: These are estimates only. Delivery times may vary depending on customs processing, local postal services, or peak periods.
4. Tracking
All orders include tracking.
You’ll receive an email with tracking information once your item has shipped.
5. Packaging
Wearable Art: Wrapped in black tissue with certificate of authenticity, provenance record, and story card. Shipped in protective packaging to keep your piece safe.
Fragments Club: Monthly prints shipped in protective flat mailers. Signed, dated, and ready to display or collect.
6. Customs & Duties
International buyers are responsible for any applicable customs fees or import taxes upon delivery.
We cannot mark orders as "gift" or undervalue items to avoid customs charges. All shipments are declared at full purchase value as required by law.
7. Shipping Issues
If your item hasn't arrived within the expected timeframe or tracking appears stalled, contact hello@bleeche.com within 30 days of dispatch.
We'll work with the shipping carrier to locate your package or arrange a resolution.
8. Lost or Damaged Packages
Lost in transit: If tracking shows your package as lost, contact us within 30 days of dispatch. We'll file a claim with the shipping carrier.
Damaged on arrival: Contact hello@bleeche.com within 7 days of delivery with photos of damage. We'll arrange return and replacement or refund.
Note: Once a package is marked as delivered by the carrier, we cannot be held responsible for lost or stolen items. Please ensure your shipping address is secure.